Tuesday, October 7, 2008

Art of Serving.

During Raya, i went out and hang out around Kota Bharu with my friends......... out of 4 night i went out, I've been to 4 different places. First night 2 night before raya i went to White House Coffee.

We had a bread toast and coffee. This is an old place and gosh i really love it every each moment over there. Night of raya, went out mingle with my primary school friends and since its festive season, we all had a problem and dont know where to go. Lastly we manage to find a spot called " Ridel Hotel beside kelantan river. Its so pack with people and just only 2 cafe open that night.

I guess they never expect to be that busy and lot of people turn up, its kind of haywire to them managing the situation. Pity them. We order a drink and to take order takes about half and hour and get our drink an hour after that. Its kind of ok to us cause at the mean time we all can have chat and catch up what we have been missed and whats the latest.

The next day even worse where i went there again with other colleague and they like chic lost hen. the service is so slow even snails move faster then them. That night we all found out that Ridel Cafe and Bikers Cafe is not same mgmt and Ridel Cafe closed their order by 11.15 pm. Which i think its their loss.

The third night i went there again after my friends call and meet them over there. Again..... yes......... we had chicken wing and keropok and chicken soup. The soup taste so bad and the service even worse. When they serve a bowl of soup, my fren sarcastic asked for a straw for soup. We thought they understand what my fren mean......... guess what they gave...... Yes.... a straw....... Cant they think and get a common sense? asked for the plain warm water takes for ages to get it and it has to be 3 time request. How bad it can be.......

The only fun thing when i was there is the scenery and view.... there are lots of eye candy and enjoy as much as can be...... - as if there no eye candy in KL.........

The other place i went is at PCB and Noodle station. Noodle station did well this time maybe because they have been there since several years and they prepared it this time and open longer then normal operation hour. Good for them.Same goes at PCB where it looks like there have done mise-en-place* for raya....

Being in serving and i have put myself in service line before make me upset of what really happen. That is why there books and studies about the Art of Serving and they teach us lot of things about service. People may think service is an easy job and take it easy. Just bear in ur mind that how good your food is and how grand your place is, if the service is poor or worse, the curse will follow until bad image create to you.

* mise-en-place is a hotel or hospitality term for preparation.

I guess thats all, till then Cheers

1 comment:

Anonymous said...

sy setuju ttg cafe kt Ridel Hotel tu..service xelok sgt but the view is nice..